HELP CENTER

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09 February 2024 

Current brief warehouse situation:

CHICAGO - delays in equipment removal from auctions (3-5 business days); difficult to get an appointment for self-delivery. Delays in shipments.
INDIANAPOLIS - significant delays in shipments;
NEW YORK - possible delays in equipment removal from auctions (3-5 business days), delays in shipments.
NORFOLK - delays in equipment removal from auctions (3 business days), delays in shipments;
SAVANNAH - minor delays in shipments, Currently, no 45-foot container available for the Middle East.
MIAMI - delays in equipment removal from auctions (3 business days), delays in shipments;
HOUSTON - no delays in shipments.
LOS ANGELES - delays in shipments, with a minor delay in Poti, GE.
SEATTLE - minor delays in shipments;
TORONTO - delays in equipment removal from auctions (3-10 business days), delays in shipments.

2024-02-08 Jebel Ali service announcement. W8 Shipping.

As of right now, all alliance shipping lines have temporary suspended their service to Jebel Ali due to situation in and around Red Sea.
Alliance includes Hapag Lloyd, One Line, Hyundai and Yang Ming.
Our options from TX, GA, NY are Maersk and MSC; from CA – Evergreen, MSC; from WA we are using Evergreen and MSC.
As you have noticed, transit times are longer due to disrupted routing, and situation is everchanging. We will keep you updated as new information becomes available. Thank you!
 

Сurrent recall of Hyundai and Kia Motors vehicles, MSC and CMA

Due to the current recall of Hyundai and Kia Motors vehicles, MSC and CMA are no longer accepting the following model years/vehicles.

·       2022-2023 Hyundai Santa Cruz,
·       2019-2023 Hyundai Santa Fe,
·       2021-2023 Santa Fe Hybrid,
·       2022-2023 Santa Fe Plug-in Hybrid,
·       2022-2023 Kia Carnival.

In the event that additional carriers enforce these restrictions, please bear this in mind when purchasing these vehicles.

More info: https://www.nhtsa.gov/press-releases/hyundai-kia-vehicles-recalled-fire-risk

A registration confirmation letter is sent within 5 minutes of completion. If it does not arrive, please verify the email address you entered or try registering again with close attention to your correct email address.
If the problem persists, please contact our support department with a request to verify your registration info.

 
 

Письмо с подтверждением регистрации отправляется в течение 5 минут после завершения. Если оно не пришло, проверьте введенный вами адрес электронной почты или попробуйте зарегистрироваться еще раз, внимательно указав правильный адрес электронной почты.
Если проблема не устранена, обратитесь в нашу службу поддержки с просьбой подтвердить ваши регистрационные данные.

 

Registration is the first step required in setting up your account with Caromoto.
Registration allows you to create a personal account and obtain full access to all capabilities of the website, including additional options closed to unregistered users.
Registration and subsequent transferral of a refundable security deposit will allow you to bid at all major US vehicle auctions with our help.

After signing into your account, your Client ID will be located at the top of the screen, to the right of your name, in parenthesis. The Client ID is your account number.

Yes, you will receive notification at all major steps of the transaction. In addition, you will have the ability to view your vehicle's current stage and timeline positioning within your account at your disposal.

No. You do not need a dealer or other specialist license to buy a vehicle. CAROMOTO is a licensed dealer who will buy the vehicle for you.

After registration and transfer of the deposit - bidders must be 18 years old and have a valid driver's license or official ID.

CAROMOTO is a licensed dealership that gives you access to all major US auctions through our website. With CAROMOTO, you can view and bid on a wide range of vehicles with the condition that fits your needs. It is easy; you register, make a security deposit and bid on a vehicle you like. After your bid wins and you make your payment to CAROMOTO, we will arrange for delivery of your vehicle. We will handle all the steps in getting your vehicle and ownership documents to you, quickly and transparently.

We have a flat-rate fee is $195 for any item.
If you buy four or more cars a month our flat fee is $100.

You can review previous sales for similar vehicles at auction before making your bid. This will give you an idea of the end cost for that specific vehicle. Most auctions have historical sales data available through their websites. Ask us if you need help!

You can make as many bids as you like until the vehicle has been won. 
Bids should be placed on the basis of the vehicle's actual cost.
CAROMOTO reserves the right to not place a bid on the vehicle, if it is underestimated.

Go to your personal account in the "BIDS" section and select the "CANCEL" option.
A bid can only be canceled before the bid is submitted to the auction. Pay attention to the timer before the start of the Live Auction or the end of the Timed Auction.

Immediately after bidding at the auction, you can check the result of bids in your account, under BIDS. You will also receive an email about the outcome of your bid.

All bids must be placed at least 1 hour before the start of the line, otherwise the processing of bids is not guaranteed.

To personally take part in a Live Auction, you need to open a lot and connect to the auction at the appointed time.
This feature is currently available through Copart Auction.

You need to specify a maximum amount of U.S. dollars you are willing to pay for the vehicle in increments of $100. Your maximum bid is not visable to the seller. Your bid will increase by increments of $100, as necessary, until your maximum bid has been reached.
You can edit and check the status of your bids in your personal account, in the Bids section.
Bids will not be accepted less than 1 hour before the start of the auction.
If you want to buy a vehicle which you found outside of the auction, then you will need to use a special form, found in the ORDER section.
You must specify the name of the vehicle, Year, Mileage, VIN number, a link to the resource where the vehicle is located, and the maximum amount you are willing to pay for the vehicle selected.

You can bid on any vehicle which is for sale.
Please note that the purchase of a vehicle without photos and description of the state is risky, as the car may be in poor condition and sold AS-IS. After purchasing the vehicle, you may not be able to return the vehicle.

Most auctions start trading at EST - Eastern Standard Time UTC - 5 hours.
Auctions can also start in the following time zones, depending on the location:
CST - Central Standard Time UTC - 6 hours
MST - Mountain Standard Time UTC - 7 hours
PST - Pacific Standard Time UTC - 8 hours

Your Bidding Limit is the maximum you're able to bid at any given time. It also dictates how many vehicles you can bid on at once. Your Bidding Limit is determined by your security deposit. If you would like to increase your Bidding Limit, you will need to increase your security deposit. The minimum required amount of your deposit is 10% of your maximum bid at the auction, but not less than $600, for each vehicle you are bidding on.

If you are allowed to buy several cars at the same time, then you can make several bids on each purchased car.

For example, you want to buy two cars. Make 5 bids on the first car and play until some bid wins. And place 3 bids on the second car and play until one of the 3 bids wins the car.

To do this, you need to select for which purchased car this bid applies at the "BID CONFIRMATION" (pic below). If you are bidding on the first car, then select "Buying the car #1" and if this bid to the second purchased car, then select "Buying the car #2".

To do this, you need to choose which car will be staked on in "BID CONFIRMATION" (see the figure below). If you are bidding on the first car, select "Buying the car #1", and if this bid is on the second car to buy, select "Buying the car #2".


P.S. You can make no more than 10 bids per day for each car you buy.

You can view and bid during live auctions at your convenience through the CAROMOTO website. After registering and making your security deposit, simply choose "Live Auction" at the top of the homepage. You will have the option to view an auction calendar to start planning, or join a live auction to start making bids.

If you are the high bidder on a Minimum/On Approval auction, you must wait for the seller to approve, make counter offer, or decline your bid. The seller has one business day after the close of the auction to respond if the sale has Minimum status and two business days to respond if it has On Approval status. Any time during the approval process, you may increase your bid or accept a seller's minimum bid. If the seller accepts your bid, you have purchased the vehicle.

You can bid on as many vehicles as you wish. There will need to be a 10% minimum security deposit, but no less than $600, for each vehicle you wish to bid on.

You have three options. You can choose to “Increase Your Bid”, “Keep Your Bid”, or “Accept Minimum Bid”. When you make a counter offer to the seller, it cannot be rescinded. The seller has one business day to accept, reject or counter your offer. Once an offer is submitted, the buyer is obligated to purchase the vehicle, if the seller accepts the offer.

A Counter Bid is an offer made by the seller in response to the highest bid. You can accept or decline, but you will be responsible for purchasing any vehicle you make an offer on or accept from the seller.

When placing bids at the auction all vehicles are being purchased by CAROMOTO. After your bid has won, your vehicle is transferred to you according to the charges indicated on the invoice and documented in the Bill of Sale, where sale price includes vehicle price at auction, auction fee, CAROMOTO fee, vehicle and title shipping, and any additional fees specific to the transaction. You can make payment in US dollars to the CAROMOTO account via the website using a bank wire transfer, ACH payment, Zelle or by sending a Cashier's Check.

Yes, each auction has rules regarding penalties for late payment. The late payment table can be found in the terms of service provided by each auction. Caromoto will include the accrued late payment fee in your invoice.

Payment for purchased vehicles can be made to your account through bank wire transfer, ACH transfer, or cashier's check. Full payment must be completed within 48 hours (two business days) from the purchase at the auction. If payment is not received within 72 hours (three business days), a late fee of 0.5% of the outstanding amount or $5 per day, whichever is greater, will be charged to your account until full payment is received.

No, you will not pay your “maximum bid”. You will only have to pay the final price, plus any applicable fees. When an auction is won, our system will generate an invoice and send it along with a notification to the to the email address we have on file for you. The invoice will include the final bid price at the auction.

If the vehicle is bought at an auction, you must pay the final vehicle price at the auction, applicable auction fee, CAROMOTO dealer fee, destination vehicle delivery cost, ocean freight if by sea, and a document shipping fee for the title. Any fees added to the transaction (ie. storage, late payment, additional documents) will be included on the invoice and will be the responsibility of the buyer.

In your personal account in the BALANCE section, you can view all transactions made between you and CAROMOTO.
When making a transfer you will receive an email notification that we have received your funds.
If your payment is not shown in your balance, please send us a copy of the bank transfer for verification to our email address ([email protected]).

No. We are a licensed dealership in the US and make all purchases from the auction. You will be buying the vehicle from CAROMOTO, so you will need to make payment directly to CAROMOTO for the purchase of your vehicle.

If your bid is not successful, you will not have to pay anything. You can continue to place bids until your bid wins, or request a refund of your security deposit.

If you win an auction, CAROMOTO will send you an invoice to your registered email address containing CAROMOTO's account details. Please contact your bank to understand their requirements for making a wire transfer, including forms of identification. Please be aware that your bank, and any pass through institutions if international wire, may charge a fee for the transaction. Make wire amount with these fees in consideration in order to issue the correct amount to CAROMOTO and avoid any late fees during the transaction. Please be sure to send us a copy of your bank receipt by email, so we can apply your funds accordingly and remember to indicate the invoice number when making a payment.

An ACH payment, also known as an Automated Clearing House payment, offers a convenient and secure way for customers to make payments electronically.

Here's how ACH payment works:

  • 1. Authorization: To initiate an ACH payment, you provide your bank account details and authorize the payment. This can be done online or through a designated form.
  • 2. Payment Initiation: Once authorized, the payment is electronically initiated from your bank account. The process is automated, eliminating the need for manual intervention.
  • 3. Bank Verification: Your bank verifies the payment request and ensures that the necessary funds are available in your account. This step helps prevent payment errors and overdrafts.
  • 4. Processing Time: ACH payments typically take a few business days to complete. This allows time for the payment to clear and for any potential issues to be resolved.
  • 5. Payment Confirmation: Once the payment is successfully processed, you'll receive a confirmation notification. This can be an email, SMS, or notification through the payment platform.

Initiating an ACH Payment: Step-by-Step Guide

  • 1. Access Your Account: Log in to your account on the payment platform or financial institution's online banking portal.
  • 2. Navigate to Payments: Look for the "Payments" or "Transfers" section within your account dashboard.
  • 3. Select ACH Payment: Choose the option to make an ACH payment. This may be labeled as "ACH Transfer," "Electronic Transfer," or similar.
  • 4. Provide Recipient Information:
    • Recipient Name: Enter the name of the payee or organization you're making the payment to.
    • Recipient Account Details: Input the recipient's bank account number and routing number. This information is essential to ensure the funds reach the correct destination.
  • 5. Enter Payment Amount: Input the amount you want to transfer. Double-check the amount to prevent errors.
  • 6. Select Payment Date: Choose the date when you want the payment to be processed. Some platforms allow you to schedule payments in advance.
  • 7. Authorization: You might need to provide additional security information or confirm the transaction with a one-time passcode sent to your registered contact method.
  • 8. Review and Confirm: Carefully review the payment details you've entered. Make sure the recipient information and payment amount are accurate.
  • 9. Submit Payment: Once you're confident the information is correct, click the "Submit," "Confirm," or "Initiate Transfer" button, depending on the platform.
  • 10. Payment Confirmation: After submitting the payment, you'll receive a confirmation message. This may include a confirmation number and transaction details.
  • 11. Monitor Payment: Keep an eye on your account for updates on the payment's processing status.

When making a bank transfer, you must specify the number of the invoice, as well as the last 6 digits of VIN for the purchased vehicle.
You also need to send us a copy of the bank transfer by email to ([email protected]).
These steps are necessary for a successful and timely deposit to your balance.

The speed of a bank wire transfer depends on several factors. A wire transfer between domestic US bank accounts is usually completed within 24 hours. However, wire transfers between the US and international accounts take approximately 1–5 days.
Make sure you send us a copy of the wire transfer receipt from your bank by email, so we have notification it has been made.

Most banks issue a fee for transferring funds to an outside account.
The fee amount can vary depending on which financial institution you transfer funds from, so you should be aware of your bank's fee policy and increase your deposit to cover this cost.
After transferring funds to CAROMOTO's account, our bank also charges fee for placement of funds (about $10). Consequently, the amount credited to the customer's balance may be slightly less than the amount which client transferred.
Since we need to receive the full amount stated in the invoice, you have to specify to your financial institution that all bank charges will be paid by the sender.

If your bid wins, but you fail to pay for the vehicle within 15 day of the auction closure, you will forfeit your security deposit. The security deposit covers resale costs in the event that your bid wins, but choose not to pay for the vehicle.

CAROMOTO only accepts US dollars. With the exception of Korea, where payments are accepted in both US dollars and Korean Wons and Euro.

International clients must make payment via bank wire transfer. In order to avoid late fees, please make payment promptly upon winning an auction and allow time for your institution to transfer funds. You may apply your security deposit toward your invoice total if you wish, or wire total payment and keep security deposit in your CAROMOTO account to bid on another vehicle.

The vehicle can only be returned if a post-sale inspection (PSI) was conducted prior to purchase, which identified significant discrepancies between the condition report and the actual state of the vehicle. If the car is sold "As Is", then returns are not possible.

 

 

You can order an inspection for the car no later than 2 business days before the day of sale of the vehicle, not including today and the day of sale. This service is provided by IAA and Copart auctions. Inspectors assess damage, inspect the vehicle inside and out, and take additional photos. The inspection is carried out by third-party companies, and the auctions do not guarantee the accuracy of the reports. The cost of the inspection is $155 for a passenger car. For larger vehicles, the inspection fee is calculated individually, and we will contact you before placing the order. You can leave your notes regarding the inspection in the field below, but we cannot guarantee that the inspector will take them into account.

Yes you can.
Please note that in the absence of a vehicle title, we can transport your vehicle to its ultimate destination. Depending on the auction, the seller has a specified amount of time to send a title to the buyer. Please ask about the terms of your specific auction in the case of a missing title.
If the title is not delivered within the specified time frame, the vehicle can be returned to the nearest auction location, if the buyer desires. Additional fees may apply (ie. title duplication, storage, application late fee) and are the responsibility of the buyer.

Yes it can happen, but it is rare. Auction employees are subject to human error and they may miss some hidden defects. Also, vehicle auctions sell at high volumes, so it is more likely that an error in the CR(AutoGrade) would occur, as compared to traditional retail channels.
To protect your purchase from such errors, it is highly recommended that you thoroughly review your purchase using our AUTOCHECK service. In addition, please consider a Pre Sale Inspection, using one of our partners (AIM) and/or a Post Sale inspection PSI provided by the auction company. These services are provided at a low cost and protect you from damages missed in the initial inspection process.

AS-IS (as is) is a designation meaning that the vehicle sold at auction is in the same condition in which it is discovered at the auction. No further claims of its condition are warranted.

Even if they are in the listing photos, we can not guarantee the availability of loose parts. Loose parts are occasionally lost, misplaced or otherwise missing at insurance auctions. We promise to do everything we can to ensure the delivery of any part(s) that are supposed to come with a car you purchased.

PSI (Post Sale Inspection) is an inspection of the vehicle after the sale. It can be ordered at the auction on the day of purchase to check for possible damages or flaws to the vehicle, which were not documented in the pre-inspection.
The auction will provide you a list of damages detected during the PSI which can be repaired at auction, or you can return the vehicle to the auction. Auctions give a 7 -14 day warranty for a PSI inspection.
The average price of a PSI inspection ranges from approximately $100 to $180, depending on the location and warranty term. If the vehicle has been already checked, auctions usually do not send the PSI details to a dealer. The auction contacts the dealer only in case of additional damage detection during PSI.
CAROMOTO highly suggests investing in a PSI in order to protect your purchase from any mistakes made in the original inspection. Purchasing a PSI allows the buyer a chance to inspect the vehicle and return within the warranty time frame, if a discrepancy exists.

Our company has official dealer registration on the following auctions:
MANHEIM, COPART, ADESA, IAA, IMPACT, NPA, ACV, PIPELINE, IRONPLANET, MACHINERYTRADE, IMPACT, AJ, GLOVIS, LOTTE, K-CAR
We are a Market Alliance partner for IAA Auction Centers in Moldova and official Broker in all other countries.
You can also buy any vehicles through CAROMOTO you found on sites such as CARS.COM, AUTOTRADER.COM, as well as any individual dealer.
In agreement with the client, we can purchase any vehicle from any source, or from a private individual in the United States.

Each auction charges a fee from the seller and the buyer. The fee typically ranges from $200 to $500, depending on the auction company and the value of the car.
Auctions may also charge additional fees for placing bids via the internet, additional tax, gate pass fees, loading fees or storage fees, depending on the circumtances of the transaction and auction company. These fees will be the responsibility of the client, not CAROMOTO, and will be included in the Auction Fee item on the invoice.

The following table illustrates recent auction fees at IAA:
https://www.iaai.com/marketing/standard-iaa-licensed-buyer-fees

If there is any delay in receipt of payment or shipment booking, auction policy is to charge a storage fee for the vehicle. Therefore, it is very important to pay your full balance for the vehicle and provide information on the shipping of your vehicle immediately after your bid wins the auction.

It is your responsibility to pay for any auction storage fees incurred due to late payment or missing shipping information. Shipment can not be scheduled until we receive payment for the purchase, so please make your payment promptly following a winning bid at auction to avoid any storage fees.

The purchase of vehicles at dealer's auctions is a guaranteed way of purchasing vehicles. The auction system is constructed in such a way as to facilitate and accelerate the process of buying vehicles. The whole process of buying a car at auction is fully explained and is subject to certain rules.
Auction companies always inspect equipment and are responsible in the case where serious discrepancies are claimed.
Buying vehicles at auctions protects you from many unpleasant moments that often arise when buying from traditional sources and can save you money!

A “Not Actual” reading indicates that the odometer reading could not be determined or is not accurate. There could be many reasons for this reading, such as the odometer was replaced, maxed out and gone back to zero, damaged meter, missing keys (if electric), etc.

Off-site Sale vehicles are not physically located at the auction facility. The preview and 'pickup' location is listed on the Lot Details page. Please review the preview dates and times to make arrangements to inspect any item.

You can use the "Buy Now" option. It should be noted that once "Buy Now" option is submitted, the buyer is obligated to pay the amount indicated to purchase immediately.

The seller has two business days to respond to your offer if you choose this option. If you choose to "Make an Offer" to the seller and they accept, you are obligated to pay for the vehicle. Once an offer is made, it can not be rescinded.

The seller's minimum price is not viewable during the auction. You can see the seller's minimum bid price, if you are the high bidder at the end of the auction.

Yes. We can pick up your vehicle from the auction and deliver it straight to your residence. Please indicate after your bid has won if you would like the vehicle delivered to a location other than the address listed on your drivers license.

All purchased vehicles are delivered by affilliated transporter trucks. After scheduling, you will know the name and contact info for the carrier company, when they will pick-up and when they will deliver to you.
These transport companies are licensed and have many years of experience in vehicle transportation.
All affiliated carriers are required to have cargo insurance. The carrier shall be directly responsible for any damage caused during transportation.

Typically, pickup time is 2-5 days depending on carrier availability and delivery route. Please make payment on vehicle balance and book shipping as soon as possible to expedite the delivery of your vehicle.

Our affiliated carriers use different types of auto transport vehicles (car haulers, tow trucks, open carriers, enclosed carriers, etc.). We don't know what type of transport vehicle is being used until it is scheduled. If you would like to use a carrier using a specific type of transport vehicle, you can let us know after purchasing and we will do our best to schedule your request.

It depends on current carrier traffic and scheduling. Typical carrier assignments are 2-3 days from notification. Same-day pickups are possible, but we can’t guarantee until the time of request. We do our best to make your pick-up and delivery as quick, efficient and safe as possible.

Vehicle delivery can vary depending on the distance from auction to destination, weather conditions and carrier scheduling. For deliveries within a region, it can typically take 2-3 days after pick up has been scheduled. For cross-country deliveries, it can take 5-10 days to deliver your vehicle. In order to expedite your delivery, please make full payment promptly after winning the auction and make sure to provide all information during shipment booking.

You can always review your estimated delivery date by logging into your account. All stages of the delivery process are available to you here. We will also notify you by email when the vehicle is scheduled to be picked up, is picked up and when delivery is expected. Your delivery driver will contact you a few hours before delivery to confirm your scheduled time.

Yes. Please email us ([email protected]) with the request and we will send you the carrier's contact information.

You may designate an agent or family member to sign and take vehicle possession, only if you indicate this during booking. If you or your designated agent are not available to accept delivery, the vehicle will remain on the carrier or placed in a storage facility until you can arrange pick up. Vehicles remaining on the carrier or held in storage are subject to additional fees and transport charges.

Yes. Company can deliver your vehicle to any safe place of your designation, including a business location. Please ensure all destination and contact information is correct when booking your delivery and we will make sure it gets there!

If you need to change your delivery address, please call or contact us at [email protected]. We will do our best to accommadate the change, depending on the delivery stage.

Please contact your destination province to get current requirements for imports before you start bidding. We can deliver vehicles to the US side of the Canadian border. Some of the more popular border crossing locations are: Sweet Grass, MT Detroit, MI Blaine, WA Buffalo, NY

No. Company can deliver your vehicle to any safe location on the US side of the Canadian border. After picking up your vehicle, you can proceed to the border crossing where you can pay required customs and/or fees to cross.

Any vehicle with a clean or salvage title may be imported into Canada, as long as it satisfies Canada Motor Vehicle Safety Standards. Any vehicle with a non-repairable salvage title may be imported, but can only be designated for use for parts. Please contact the Registrar for Imported Vehicles for current requirements before bidding.

In order to import your vehicle, you will need a valid title and a completed Vehicle Import Form or Vehicle Imported for Parts Form. You will also need to pay all applicable taxes and/or customs required to import the vehicle. Please contact the Registrar for Imported Vehicles to confirm your import requirements before bidding.

Upon vehicle entry into Canada, you'll need to have it repaired (if necessary) and inspected at an authorized Registrar of Imported Vehicles Inspection Site prior to licensing. Please review requirements detailed on RIV website: https://www.riv.ca/AfterVehicleEntry.aspx

The vehicle may not, under any circumstances, be driven from the auction lot. If you own a carrier or tow truck, you may contact CAROMOTO about the possibility of picking up from the auction. If you do not have the required equipment to pick up your vehicle, we will arrange delivery through our transport partners.
If the buyer is located outside the United States, then you can not pick up the purchased vehicle(s) from the auction yourself. Since all puchased vehicles are registered on CAROMOTO, we must be sure that the vehicles do not remain in the United States and have departed for export.

Our priority is to pick-up and deliver your vehicle as quickly, safely and efficiently as possible. Our affilliate carriers are very good at what they do, but circumstances (ie. weather, construction, scheduling delays, etc.) outside of our control do occur. Therefore, our calculated schedule indicators can not be guaranteed, but can provide an experienced estimate of what we can expect. You will have 24 hour notification of what stage your vehicle is in through your account, so you will always be informed of your vehicle's situation.

All of our contracted carriers are required to carry cargo insurance for inland transportation. On request, we can provide you with a copy of the carrier's insurance coverage.

In your personal account in My Cars section you can get information on the stages of delivery for your vehicle.
For clients requiring ocean shipping, there is also information about the carrier, the container number and the estimated date of arrival at the port of destination.
By knowing the number of the container, you can use this site to track the exact location of the container: http://www.searates.com/container/tracking/

Delivery time depends on the distance between the auction and delivery location, density of traffic, and the condition of the purchased vehicle. Damaged vehicles can affect both the price of delivery and time of delivery.
These factors aside, vehicle delivery usually takes from 2-10 days.

Vehicle price Maximum refund
$0 - $10000 $1000
$10000 - $20000 $2000
$20000 - $30000 $3000
$30000 - $40000 $4000
$40000 - $50000 $5000
more than $50000 By agreement

The non-reimbursable amount of damage (deductible) is 3% of the vehicle's value, with a minimum of 250 USD. 

The calculator tab displayed at the top of the site is very helpful and user friendly. Enter your vehicle info and destination port for personalized, real-time shipping costs. Please contact us today to hear more about our very competitive rates for pickup and delivery options.

 

Yes. We can offer ocean shipping by RORO, which is designed to carry wheeled cargo for drivable vehicles. If you are interested in RORO shipping, please contact us for a custom shipping quote.

If the title is present at the auction, it will be sent to us soon after the auction closes and the transfer is processed, typically, within the week. When we receive your title, it will take 1-2 business days to process and transfer in your name. We send the title 2-day air shipping to the address you designated in your account for document delivery. Total time between winning an auction and recieving your title is around 2-3 weeks.
Any delay in payment, e-doc completion, or if the title is "missing" at the auction, there will be a delay in processing your title. Please make payment promptly after winning the auction and be sure to complete e-docs sent to you via email. Also note that if the vehicle you are bidding on has a "missing" title status, there will be an additional delay in aquiring from the seller or duplicate from authorized licensing agent.

Title brands indicate whether a used vehicle has sustained damage or might be potentially unsafe to drive. If a vehicle's title has been "branded", it is an official designation made by a state agency and should appear on the vehicle's title paperwork. Neither individuals nor private companies can brand titles.
While title brands vary by state, some of the most common ones include:
Salvage, Junk, Totaled, Lemon, Flood, Salvage, Rebuild

A "rebuilt" title is a brand that reflects a history where a vehicle had previously been branded as salvage (repairable), but has since been rebuilt and passed inspection by the appropriate state agency. A Rebuilt brand remains on a vehicle’s title permanently, but the vehicle can still be registered and insured.
CAROMOTO does not guarantee that any branded titles can be rebuilt in any particular state or country. Please contact your local DMV with questions about transfering a branded title in your state of residency.

You need to provide the following information and tell us your intentions by email ([email protected]):
*Title Direction
*Address
*Phone Number
The data provided will be stated in the Invoice and in the Bill of Lading.

Below is a list of certificates with which you can safely buy and export from America:


All States Salvage Certificates;
All States Non-Repairable Certificates (except from NY/NJ);
Notarized BILL OF SALE from All States When Car is 25+ years old;
Original Disposal Authority Certificate signed by judge;
Affidavit Of Abandonment;
Affidavit Of Repossession;
WI  - CERT OF TITLE - SALVAGE:
WI - CERT OF TITLE-CLAIM PAID;
WI - INSURANCE BRAND;
FL  - Certificate of Destruction;
MS - JUNKING CERTIFICATE;
IL  - Junking Certificate;
IA  – Scrap Certificate of Title;
MS  - Affidavit of Abandonment;
NY  - Bill of Sale, if vehicle is older than 1973;
NH  - Bill of Sale, if vehicle is 15 years or older;
RI - Bill of Sale, if vehicle is manufactured in 2000 or older;
NY – MV907A ( if DMV record does not show previous title active or lien);
NY - MV-907A SALVAGE CERTIFICATE;
NY - MV907A - Parts Only;
NY - MV50 
FL - BILL OF SALE ;
ND - BILL OF SALE ;
TN - BILL OF SALE ;
CT - CERTIFICATE OF TITLE - SALVAGE PARTS ONLY;
MA - CERT OF TITLE-SALVG PARTS ONLY;
AL - CERT OF TITLE-FLOOD PARTS ONLY;
RI  - CERT OF TITLE - SALVAGE PARTS ONLY;
GUAM - Certificate Of Ownership;
WA - VEHICLE CERTIFICATE OF OWNERSHIP - TITLE;
HI - CLEAR TITLE;
NY - CERTIFICATE OF TITLE;
FL - REBUILDABLE;
OK - JUNK;
MI - SCRAP CERTIFICATE OF TITLE;
MO - JUNKING CERTIFICATE;
MI - CERT OF TITLE-FLOOD VEHICLE;
DLR/DIS/EXP-CT 


In addition to certificates for cars that are acceptable for export from the United States and those that are not suitable for export, there are those that require additional processing time and paperwork costs:


CO  - BILL OF SALE - PARTS ONLY - up to 2 months $250 - $500;
WI  - JUNKED VEHICLE - BILL OF SALE - up to 2 months $250 - $500;
WI  - JUNK  - up to 2 months $250 - $500;
GA  - BILL OF SALE - PARTS ONLY - up to 2 months $250 - $500;
GA  - BILL OF SALE - PARTS ONLY - up to 2 months $250 - $500;
CA  - ACQ - BILL OF SALE - up to 2 months $250 - $500;
KY - CERT OF REGISTARTION - JUNKED VEHICLE - up to 2 months $250 - $500;
KY - BILL OF SALE - PARTS ONLY - up to 2 months $250 - $500;
CT - BILL OF SALE - PARTS ONLY - up to 2 months $250 - $500;
RI - Bill of Sale - up to 2 months $250 - $500;
WA - Bill of Sale - 2-3 weeks $150;
NH - BILL OF SALE - up to 2 months $250 - $500;
AK  - Bill of Sale – JUNK up to 2 months $250 - $500;
AK  - Bill of Sale – SALVAGE up to 2 months $150 - $300;
MN - Bill of Sale – Parts Only (approx. 4 weeks) $250 - $500;
NC  - Bill of Sale – Parts Only (approx. 2 weeks) $250 - $500;
HI - BILL OF SALE - PARTS ONLY - up to 2 months $250 - $500;
IN – Bill of Sale - Parts Only - up to 2 months $250 - $500;
MD - VR-112 - $250 - $500 (approx. 4 weeks);
OH  - Bill of Sale – Destruction Only (approx. 2-4 weeks) $250 - $500;
SC  - Disposal Authority Certificate (approx. 3 weeks);
TN  - Bill of Sale – Parts Only (approx. 7 weeks) $250;
CA - APP FOR DUP CLEAN OR AC - $250 - $500 (up to 2 months);
DC – Government Parts Only - Salvage;
NY - MV-37 – Dismantle or Scrap - $250 - $500 2-4 weeks;
NY  – MV907A ( if DMV records shows active title or open lien record, then we have to apply for new title in order to remove that record. It could take 1-6 weeks - $400);
NY  – MV907A/UNSATISFIED LIEN  - 1-6 weeks $400;
NY  - MV-907A  GARAGEMAN S LIEN - $250 - $500 (up to 2 months);
CT  – Ownership Transfer from Salvage – (approx. 3 weeks) Application for duplicate title (can be rejected by the DMV for requiring inspections that would require the car to be fixed or past registration fees can be required to be paid which if not done will result in no
title being sent);
REPOSSESSION PAPERWORK  - 250$ - 500$ up to 2 months;
US Government Certificate to obtain a title (approx. 2 weeks);
MCO – Manufacturers Certificate of Origin (approx. 2 weeks);
Planned non-operation (PNO REGISTRATION) - up to 2 months $500

List of certificates UNACCEPTABLE for export:

LIEN PAPERS - Not possible receive a title until the loan will have fully paid off;
DE – Parts Only;
MD  - Parts Only – No Title Letter;
MI – Scrap – Bill of Sale;
MT  – Bill of Sale - Parts Only;
NY – Bill of Sale;
FL – Cash for Clunkers;
HI – Bill of Sale - Parts Only;
CT - Bill Of Sale - Salvage;
Canadian title and/or registration and/or Parts only;

List of ineligibles for registration in Poland

Non-repairable, Non-rebuildable (pol. nienadający się do naprawy),
Total Damage (pol. całkowicie zniszczony),
Certificate of Destruction (pol. świadectwo, protokół zniszczenia),
Junk, For Junk (pol. śmieć),
For-parts, Parts Only (pol. na części).
FLOOD
CLEAN TITLE - NO VIN
FIRE DAMAGE
WATER
REBUILT
NON-REPAIRABLE
MV907..
SALVAGE THEFT - NO PUBLIC VIN
MV37-NO TITLE
NY-MV-51
MV37
IRREPARABLE
EXPORT BILL OF SALE
BR
ACQ BILL OF SALE

If you want to buy a vehicle, which you found yourself on the Internet, then you can select ORDER in your personal account to get a special application.
You must specify the name of the vehicle, year, mileage, VIN number, a link to the resource, where the vehicle is located and the amount you are willing to pay for the vehicle selected.
We will contact the seller as soon as possible and inform you about the possibility of buying the vehicle.
It does not matter where you buy the car; the important thing is that a car has all the necessary documents, does not have a security interest (lein) and has not been stolen.

All information about cars from the auctions is presented on our website - it is the official information.
To check the authenticity of the information on the vehicle, registered users can enter the VIN number in the AutoCheck tool on the website to receive a complimentary vehicle history report. You can also purchase a CARFAX report as an additional source, or purchase a PSI for the vehicle.
Our company is officially registered at auctions and provides only official information about bidding and lots presented by auctions in the United States.

There are independent companies that can make a detailed and professional vehicle inspection before buying it for fixed rates ($100-$500)
We recommend the services of AIM for a pre-sale inspection: https://homepage.aiminspections.com/
You can download an example report by following the link. Inspections of the vehicle are made according to 155 points, with an additional test drive.
When you buy a vehicle outside the auction, this service is a very important tool to verify seller information. Orders must be made at least 1 day prior to the date of purchase of the chosen vehicles. To order this service, go to your personal account, under ORDER section select "Order paid inspection". Or, you can use this service by registering online https://homepage.aiminspections.com/

An additional service for US clients is a Post-Sale Inspection, that is available at select auctions. A Post-Sale Inspection is an additional inspection conducted by the auction company that serves to reduce the risk of any damages missed during the initial vehicle inspection. We highly recommend this service to our US clients, because if there is any additional significant damage found, you can choose to return the vehicle for a refund or request payment for the repair. Please contact CAROMOTO Sales to ask about a Post-Sale Inspection for your purchased vehicle.

 
 

Существуют независимые компании, которые могут провести детальный и профессиональный осмотр автомобиля перед его покупкой по фиксированной цене (100–500 долларов США).
Мы рекомендуем услуги AIM для предпродажной проверки: https://homepage.aiminspections.com/
Скачать пример отчета можно по ссылке. Проверки автомобиля производятся по 155 пунктам, с дополнительным тест-драйвом.
Когда вы покупаете автомобиль вне аукциона, эта услуга является очень важным инструментом для проверки информации о продавце. Заказы принимаются минимум за 1 день до даты покупки выбранных автомобилей. Чтобы заказать данную услугу, зайдите в личный кабинет, в разделе ЗАКАЗ выберите «Заказать платную проверку». Или вы можете воспользоваться этой услугой, зарегистрировавшись на сайте https://homepage.aiminspections.com/.

Дополнительной услугой для клиентов из США является постпродажная проверка, доступная на некоторых аукционах. Послепродажный осмотр — это дополнительная проверка, проводимая аукционной компанией, которая позволяет снизить риск возникновения каких-либо повреждений, пропущенных во время первоначального осмотра автомобиля. Мы настоятельно рекомендуем эту услугу нашим клиентам из США, поскольку в случае обнаружения каких-либо дополнительных значительных повреждений вы можете вернуть автомобиль для возврата денег или запросить оплату ремонта. Пожалуйста, свяжитесь с отделом продаж CAROMOTO, чтобы узнать о послепродажной проверке приобретенного вами автомобиля.

 

If you are not a US resident and the vehicle will be exported, you are exempt from paying US sales tax.
If you are a US resident of any state outside WA, you will have to pay sales tax to your state of residency when you title and/or register your vehicle. If you are a resident of WA state, we will collect sales tax as determined by the address indicated on your drivers license and your total invoice amount. In this case, sales tax and title application/registration fees of $350 will be itemized on your invoice and payable directly to CAROMOTO. We will process your title and registration with WA DOL.

 
 

Если вы не являетесь резидентом США и автомобиль будет экспортироваться, вы освобождаетесь от уплаты налога с продаж в США.
Если вы являетесь резидентом США в любом штате за пределами штата Вашингтон, вам придется платить налог с продаж в штате вашего проживания, когда вы оформляете право собственности и/или регистрируете свой автомобиль. Если вы проживаете в штате Вашингтон, мы будем взимать налог с продаж в соответствии с адресом, указанным в ваших водительских правах, и общей суммой вашего счета. В этом случае налог с продаж и плата за подачу/регистрацию права собственности в размере 350 долларов США будут указаны в вашем счете и подлежат оплате непосредственно CAROMOTO. Мы обработаем ваше право собственности и регистрацию в WA DOL.

 

Any vehicle purchased in Canada is subject to a Canadian HST or GST tax. The rate you will be responsible for will depend on where the auction is located. No Canadian tax will be collected on CAROMOTO charges (ie. flat-rate fee, delivery fee, document fee).

In addition to English, our client service representatives speak Polish, Russian, German and Arabic.