Can you pick up my car and deliver it?
Yes. We can pick up your vehicle from the auction and deliver it straight to your residence. Please indicate after your bid has won if you would like the vehicle delivered to a location other than the address listed on your drivers license.
How is the purchased vehicle delivered and by whom?
All purchased vehicles are delivered by affilliated transporter trucks. After scheduling, you will know the name and contact info for the carrier company, when they will pick-up and when they will deliver to you.
These transport companies are licensed and have many years of experience in vehicle transportation.
All affiliated carriers are required to have cargo insurance. The carrier shall be directly responsible for any damage caused during transportation.
When will my vehicle get picked up from the auction?
Typically, pickup time is 2-5 days depending on carrier availability and delivery route. Please make payment on vehicle balance and book shipping as soon as possible to expedite the delivery of your vehicle.
What kinds of vehicle carriers are used for delivery?
Our affiliated carriers use different types of auto transport vehicles (car haulers, tow trucks, open carriers, enclosed carriers, etc.). We don't know what type of transport vehicle is being used until it is scheduled. If you would like to use a carrier using a specific type of transport vehicle, you can let us know after purchasing and we will do our best to schedule your request.
Is it possible to pick up my car for delivery today?
It depends on current carrier traffic and scheduling. Typical carrier assignments are 2-3 days from notification. Same-day pickups are possible, but we can’t guarantee until the time of request. We do our best to make your pick-up and delivery as quick, efficient and safe as possible.
When will my vehicle arrive and will someone contact me?
Vehicle delivery can vary depending on the distance from auction to destination, weather conditions and carrier scheduling. For deliveries within a region, it can typically take 2-3 days after pick up has been scheduled. For cross-country deliveries, it can take 5-10 days to deliver your vehicle. In order to expedite your delivery, please make full payment promptly after winning the auction and make sure to provide all information during shipment booking.
You can always review your estimated delivery date by logging into your account. All stages of the delivery process are available to you here. We will also notify you by email when the vehicle is scheduled to be picked up, is picked up and when delivery is expected. Your delivery driver will contact you a few hours before delivery to confirm your scheduled time.
Can I contact the delivery driver?
Yes. Please email us (email@example.com) with the request and we will send you the carrier's contact information.
Can someone other than me accept my vehicle at the time of delivery?
You may designate an agent or family member to sign and take vehicle possession, only if you indicate this during booking. If you or your designated agent are not available to accept delivery, the vehicle will remain on the carrier or placed in a storage facility until you can arrange pick up. Vehicles remaining on the carrier or held in storage are subject to additional fees and transport charges.
Is it possible to deliver my vehicle to a location other than my home, such as an auto shop or storage lot?
Yes. CAROMOTO can deliver your vehicle to any safe place of your designation, including a business location. Please ensure all destination and contact information is correct when booking your delivery and we will make sure it gets there!
I need to change my delivery address. What should I do?
If you need to change your delivery address, please call or contact us at shipping@CAROMOTO.com. We will do our best to accommadate the change, depending on the delivery stage.
Can I pick up my purchased vehicles from the auction myself?
The vehicle may not, under any circumstances, be driven from the auction lot. If you own a carrier or tow truck, you may contact CAROMOTO about the possibility of picking up from the auction. If you do not have the required equipment to pick up your vehicle, we will arrange delivery through our transport partners.
If the buyer is located outside the United States, then you can not pick up the purchased vehicle(s) from the auction yourself. Since all puchased vehicles are registered on CAROMOTO, we must be sure that the vehicles do not remain in the United States and have departed for export.
Why was my vehicle picked up later than estimated?
Our priority is to pick-up and deliver your vehicle as quickly, safely and efficiently as possible. Our affilliate carriers are very good at what they do, but circumstances (ie. weather, construction, scheduling delays, etc.) outside of our control do occur. Therefore, our calculated schedule indicators can not be guaranteed, but can provide an experienced estimate of what we can expect. You will have 24 hour notification of what stage your vehicle is in through your account, so you will always be informed of your vehicle's situation.
Is my vehicle insured during delivery?
All of our contracted carriers are required to carry cargo insurance for inland transportation. On request, we can provide you with a copy of the carrier's insurance coverage.
How can I find out the status of my vehicle during delivery?
In your personal account in My Cars section you can get information on the stages of delivery for your vehicle.
For clients requiring ocean shipping, there is also information about the carrier, the container number and the estimated date of arrival at the port of destination.
By knowing the number of the container, you can use this site to track the exact location of the container: http://www.searates.com/container/tracking/
How long will it take to deliver the car?
Delivery time depends on the distance between the auction and delivery location, density of traffic, and the condition of the purchased vehicle. Damaged vehicles can affect both the price of delivery and time of delivery.
These factors aside, vehicle delivery usually takes from 2-10 days.
Where can I get information on shipping costs?
The calculator tab displayed at the top of the CAROMOTO site is very helpful and user friendly. Enter your vehicle info and destination port for personalized, real-time shipping costs. Please contact us today to hear more about our very competitive rates for pickup and delivery options.