HELP CENTER
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No. You do not need a dealer's license or any other specialized license in order to purchase a vehicle. CAROMOTO is a licensed dealerhip that will purchase the vehicle for you.

After registration and transfer of security deposit - Bidders must be 18 years old and have a valid drivers license or government issued ID.
CAROMOTO is a licensed dealership that gives you access to all major US auctions through our website. With CAROMOTO, you can view and bid on a wide range of vehicles with the condition that fits your needs. It is easy; you register, make a security deposit and bid on a vehicle you like. After your bid wins and you make your payment to CAROMOTO, we will arrange for delivery of your vehicle. We will handle all the steps in getting your vehicle and ownership documents to you, quickly and transparently.
 
We have a flat-rate fee is $295 for any item.
If you buy four or more cars a month our flat fee is $195.
A registration confirmation letter is sent within 5 minutes of completion. If it does not arrive, please verify the email address you entered or try registering again with close attention to your correct email address.
If the problem persists, please contact our support department with a request to verify your registration info.
Registration is the first step required in setting up your account with Caromoto.
Registration allows you to create a personal account and obtain full access to all capabilities of the website, including additional options closed to unregistered users.
Registration and subsequent transferral of a refundable security deposit will allow you to bid at all major US vehicle auctions with our help.
After signing into your account, your Client ID will be located at the top of the screen, to the right of your name, in parenthesis. The Client ID is your account number.
Yes, you will receive notification at all major steps of the transaction. In addition, you will have the ability to view your vehicle's current stage and timeline positioning within your account at your disposal.
If you want to buy a vehicle with CAROMOTO, you are required to pay a refundable security deposit. The security deposit guarantees full payment for your purchase at the auction. If your bid wins, but you fail to pay for the vehicle within 15 days of the auction closure, you will forfeit your security deposit. The security deposit covers resale costs in the event that your bid wins, but choose not to pay for the vehicle.
The security deposit required by Caromoto is 10% of your maximum bid at the auction, but not less than $600. For example, to place a bid of $15,000, you need to make a security deposit of at least $1,500. Security Deposits that do not have an outstanding balance or have outstanding bids are 100% refundable.
If bidding on multiple vehicles at one time, minimum deposit requirements must be met for each vehicle. Security Deposits that do not have an outstanding balance or have outstanding bids are 100% refundable.
There are three ways to make a security deposit:
- Credit / Debit Card
- PayPal
- Bank Wire transfer

To select your method of payment, go to the Payment section in your account. Please make sure your deposit is made with consideration of any fees your bank may apply for the transaction.
 
No. You must make the required minimum deposit of 10% of your maximum bid, but not less than $600 per vehicle.
If you'd like to bid on more than one vehicle at a time, you'll need to pay an additional security deposit that meets the minimum requirement for each vehicle you'd like to bid on.
If you did not use CAROMOTO services, have no active bids at the time of request and have no outstanding balance, you may order a refund through your account via MY ACCOUNT - BALANCE. You may also request a refund by email to sales@CAROMOTO.com. Refunds will be processed via the same method of payment used to make the deposit and typically take 2-3 days.

Any financial institution "Bank" during a money transfer transaction imposes a fee for this operation.
The amount of fee can be different for different banks, so you need to consider the fee when making a bank transfer (deposit).
After transferring funds to the account of CAROMOTO, our bank also charges fee for placement of funds (about $10). Consequently the amount credited to the customer's balance may be slightly less than the amount which client transferred.

All security deposits made to the CAROMOTO account are 100% refundable.
CAROMOTO does not hold any fees for return of deposit. The amount refunded will be the same amount that was paid to the CAROMOTO bank account.
Keep in mind that banks may charge a fee for transferring funds, therefore, you may get back less than the original deposit.
All security deposits made to your Caromoto account are 100% refundable, if you do not have an outstanding balance or outstanding auction bids. CAROMOTO does not hold any fees for return of deposit. Refunds will be the same amount that was paid to Caromoto and typically take 2-3 days from the date of refund request.
Registered clients can increase their security deposit at any time by logging into MY ACCOUNT and proceeding to PAYMENT to make an increase to their deposit.
If you made your security deposit by credit card, you will not see an itemized credit to your account. This type of transaction holds funds in a pending state, so when your refund is processed, the funds will be released in your account. To check, verify with your institution that the hold has been released, or view your account statement for this hold to be removed. Depending on your institution, there may be some time required to process this release.
Most banks issue a fee for transferring funds to an outside account.
The fee amount can vary depending on which financial institution you transfer funds from, so you should be aware of your bank's fee policy and increase your deposit to cover this cost.
After transferring funds to the account of CAROMOTO, our bank also charges fee for placement of funds (about $10). Consequently, the amount credited to the customer's balance may be slightly less than the amount which client transferred.
If you made your security deposit by wire transfer, you may apply your security deposit to the purchase of your vehicle. Security deposits made by credit card, debit card or PayPal are held in a pending status and are not actual fund transfers, so you can not apply them to the purchase of your vehicle.
Your security deposit simply remains in your account for future vehicle bidding, or you may request a deposit refund.
Only in the case when a PSI (Post Sale Inspection) has been purchased that identifies major descrepancies between the inspection and condition report can a vehicle be returned. All other sales are final.
Yes. CAROMOTO has a partner which can make a detailed independent inspection of the vehicle for a flat rate ($129-$139).
A sample report can be seen <a href="/pdf/AIMReport.pdf">here</a>.<br>To order this service, please contact our staff by email (support@CAROMOTO.com).
Yes you can.
Please note that in the absence of a vehicle title, we can transport your vehicle to its ultimate destination. Depending on the auction, the seller has a specified amount of time to send a title to the buyer. Please ask about the terms of your specific auction in the case of a missing title.
If the title is not delivered within the specified time frame, the vehicle can be returned to the nearest auction location, if the buyer desires. Additional fees may apply (ie. title duplication, storage, application late fee) and are the responsibility of the buyer.
 
Yes it can happen, but it is rare. Auction employees are subject to human error and they may miss some hidden defects. Also, vehicle auctions sell at high volumes, so it is more likely that an error in the CR would occur, as compared to traditional retail channels.
To protect your purchase from such errors, it is highly recommended that you thoroughly review your purchase using our AUTOCHECK service. In addition, please consider a Pre Sale Inspection, using one of our partners (AIM) and/or a Post Sale inspection PSI provided by the auction company. These services are provided at a low cost and protect you from damages missed in the initial inspection process.
 
AS-IS (as is) is a designation meaning that the vehicle sold at auction is in the same condition in which it is discovered at the auction. No further claims of its condition are warranted.
PSI (Post Sale Inspection) is an inspection of the vehicle after the sale. It can be ordered at the auction on the day of purchase to check for possible damages or flaws to the vehicle, which were not documented in the pre-inspection.
The auction will provide you a list of damages detected during the PSI which can be repaired at auction, or you can return the vehicle to the auction. Auctions give a 7 -14 day warranty for a PSI inspection.
The average price of a PSI inspection ranges from approximately $100 to $180, depending on the location and warranty term. If the vehicle has been already checked, auctions usually do not send the PSI details to a dealer. The auction contacts the dealer only in case of additional damage detection during PSI.
CAROMOTO highly suggests investing in a PSI in order to protect your purchase from any mistakes made in the original inspection. Purchasing a PSI allows the buyer a chance to inspect the vehicle and return within the warranty time frame, if a discrepancy exists.
Our company has official dealer registration on the following auctions:
MANHEIM, COPART, ADESA, IAA, IMPACT, NPA, ACV, PIPELINE, IRONPLANET, MACHINERYTRADE, IMPACT
We are a Market Alliance partner for IAA Auction Centers in Moldova and official Broker in all other countries.
You can also buy any vehicles through CAROMOTO you found on sites such as CARS.COM, AUTOTRADER.COM, as well as any individual dealer.
In agreement with the client, we can purchase any vehicle from any source, or from a private individual in the United States.
 
Each auction charges a fee from the seller and the buyer. The fee typically ranges from $200 to $500, depending on the auction company and the value of the car.
Auctions may also charge additional fees for placing bids via the internet, additional tax, gate pass fees, loading fees or storage fees, depending on the circumtances of the transaction and auction company. These fees will be the responsibility of the client, not CAROMOTO, and will be included in the Auction Fee item on the invoice.

The following table illustrates recent auction fees at IAA:
https://www.iaai.com/marketing/standard-iaa-licensed-buyer-fees


 
The purchase of vehicles at dealer's auctions is a guaranteed way of purchasing vehicles. The auction system is constructed in such a way as to facilitate and accelerate the process of buying vehicles. The whole process of buying a car at auction is fully explained and is subject to certain rules.
Auction companies always inspect equipment and are responsible in the case where serious discrepancies are claimed.
Buying vehicles at auctions protects you from many unpleasant moments that often arise when buying from traditional sources and can save you money!
A “Not Actual” reading indicates that the odometer reading could not be determined or is not accurate. There could be many reasons for this reading, such as the odometer was replaced, maxed out and gone back to zero, damaged meter, missing keys (if electric), etc.
Off-site Sale vehicles are not physically located at the auction facility. The preview and 'pickup' location is listed on the Lot Details page. Please review the preview dates and times to make arrangements to inspect any item.
You can review previous sales for similar vehicles at auction before making your bid. This will give you an idea of the end cost for that specific vehicle. Most auctions have historical sales data available through their websites. Ask us if you need help!
You can make as many bids as you like until the vehicle has been won. 
Bids should be placed on the basis of the vehicle's actual cost.
CAROMOTO reserves the right to not place a bid on the vehicle, if it is underestimated.
Go to your personal account, under BIDS, and select the option to “Cancel Bids”.
Bids can only be canceled prior to the auction's start. Look carefully at the designated cut-off time, prior to the start of your respective auction. If it is past the designated time, bids that have been made can not be cancelled.
Immediately after bidding at the auction, you can check the result of bids in your account, under BIDS. You will also receive an email about the outcome of your bid.
With proxy bidding, all bids are placed prior to the auction start. You can change your bid, under BIDS in your account, no later than 1 hour before the start of the auction. You can not increase or cancel the bid during the auction.
If a live auction is available for your vehicle, you can participate through your account by placing bids during the auction at the time specified.
You need to specify a maximum amount of U.S. dollars you are willing to pay for the vehicle in increments of $100. Your maximum bid is not visable to the seller. Your bid will increase by increments of $100, as necessary, until your maximum bid has been reached.
You can edit and check the status of your bids in your personal account, in the Bids section.
Bids will not be accepted less than 1 hour before the start of the auction.
If you want to buy a vehicle which you found outside of the auction, then you will need to use a special form, found in the ORDER section.
You must specify the name of the vehicle, Year, Mileage, VIN number, a link to the resource where the vehicle is located, and the maximum amount you are willing to pay for the vehicle selected.
 
You can bid on any vehicle which is for sale.
Please note that the purchase of a vehicle without photos and description of the state is risky, as the car may be in poor condition and sold AS-IS. After purchasing the vehicle, you may not be able to return the vehicle.
Most auctions start trading at EST - Eastern Standard Time UTC - 5 hours.
Auctions can also start in the following time zones, depending on the location:
CST - Central Standard Time UTC - 6 hours
MST - Mountain Standard Time UTC - 7 hours
PST - Pacific Standard Time UTC - 8 hours
Your Bidding Limit is the maximum you're able to bid at any given time. It also dictates how many vehicles you can bid on at once. Your Bidding Limit is determined by your security deposit. If you would like to increase your Bidding Limit, you will need to increase your security deposit. The minimum required amount of your deposit is 10% of your maximum bid at the auction, but not less than $600, for each vehicle you are bidding on.
If you are allowed to buy several cars at the same time, then you can make several bids on each purchased car.

For example, you want to buy two cars. Make 5 bids on the first car and play until some bid wins. And place 3 bids on the second car and play until one of the 3 bids wins the car.

To do this, you need to select for which purchased car this bid applies at the "BID CONFIRMATION" (pic below). If you are bidding on the first car, then select "Buying the car #1" and if this bid to the second purchased car, then select "Buying the car #2".

To do this, you need to choose which car will be staked on in "BID CONFIRMATION" (see the figure below). If you are bidding on the first car, select "Buying the car #1", and if this bid is on the second car to buy, select "Buying the car #2".


P.S. You can make no more than 10 bits per day for each car you buy.
Payment can be made for purchased vehicles to your account via bank wire transfer, ACH transfer or cashier's check. Full payment must be made to your account for the vehicle in 48 hours (two days) from purchase at the auction. If we do not receive payment within 72 hours (three days), your account will be charged a $25 per day late fee until full payment is received.
If the vehicle is bought at an auction, you must pay the final vehicle price at the auction, applicable auction fee, CAROMOTO dealer fee, destination vehicle delivery cost, ocean freight if by sea, and a document shipping fee for the title. Any fees added to the transaction (ie. storage, late payment, additional documents) will be included on the invoice and will be the responsibility of the buyer.
In your personal account in the BALANCE section, you can view all transactions made between you and CAROMOTO.
When making a transfer you will receive an email notification that we have received your funds.
If your payment is not shown in your balance, please send us a copy of the bank transfer for verification to our email address (support@CAROMOTO.com).
No. We are a licensed dealership in the US and make all purchases from the auction. You will be buying the vehicle from CAROMOTO, so you will need to make payment directly to CAROMOTO for the purchase of your vehicle.
If your bid is not succesful, you will not have to pay anything.
You can continue to place bids until your bid wins, or request a refund of your security deposit.
When making a bank transfer, you must specify the number of the invoice, as well as the last 6 digits of VIN for the purchased vehicle.
You also need to send us a copy of the bank transfer by email to (support@caromoto.com).
These steps are necessary for a successful and timely deposit to your balance.
Most banks issue a fee for transferring funds to an outside account.
The fee amount can vary depending on which financial institution you transfer funds from, so you should be aware of your bank's fee policy and increase your deposit to cover this cost.
After transferring funds to CAROMOTO's account, our bank also charges fee for placement of funds (about $10). Consequently, the amount credited to the customer's balance may be slightly less than the amount which client transferred.
Since we need to receive the full amount stated in the invoice, you have to specify to your financial institution that all bank charges will be paid by the sender.
 
If your bid wins, but you fail to pay for the vehicle within 15 day of the auction closure, you will forfeit your security deposit. The security deposit covers resale costs in the event that your bid wins, but choose not to pay for the vehicle.
Yes. We can pick up your vehicle from the auction and deliver it straight to your residence. Please indicate after your bid has won if you would like the vehicle delivered to a location other than the address listed on your drivers license.
All purchased vehicles are delivered by affilliated transporter trucks. After scheduling, you will know the name and contact info for the carrier company, when they will pick-up and when they will deliver to you.
These transport companies are licensed and have many years of experience in vehicle transportation.
All affiliated carriers are required to have cargo insurance. The carrier shall be directly responsible for any damage caused during transportation.
Typically, pickup time is 2-5 days depending on carrier availability and delivery route. Please make payment on vehicle balance and book shipping as soon as possible to expedite the delivery of your vehicle.
Our affiliated carriers use different types of auto transport vehicles (car haulers, tow trucks, open carriers, enclosed carriers, etc.). We don't know what type of transport vehicle is being used until it is scheduled. If you would like to use a carrier using a specific type of transport vehicle, you can let us know after purchasing and we will do our best to schedule your request.
It depends on current carrier traffic and scheduling. Typical carrier assignments are 2-3 days from notification. Same-day pickups are possible, but we can’t guarantee until the time of request. We do our best to make your pick-up and delivery as quick, efficient and safe as possible.
Vehicle delivery can vary depending on the distance from auction to destination, weather conditions and carrier scheduling. For deliveries within a region, it can typically take 2-3 days after pick up has been scheduled. For cross-country deliveries, it can take 5-10 days to deliver your vehicle. In order to expedite your delivery, please make full payment promptly after winning the auction and make sure to provide all information during shipment booking.

You can always review your estimated delivery date by logging into your account. All stages of the delivery process are available to you here. We will also notify you by email when the vehicle is scheduled to be picked up, is picked up and when delivery is expected. Your delivery driver will contact you a few hours before delivery to confirm your scheduled time.
Yes. Please email us (transportation@caromoto.com) with the request and we will send you the carrier's contact information.
You may designate an agent or family member to sign and take vehicle possession, only if you indicate this during booking. If you or your designated agent are not available to accept delivery, the vehicle will remain on the carrier or placed in a storage facility until you can arrange pick up. Vehicles remaining on the carrier or held in storage are subject to additional fees and transport charges.
Yes. CAROMOTO can deliver your vehicle to any safe place of your designation, including a business location. Please ensure all destination and contact information is correct when booking your delivery and we will make sure it gets there!
If you need to change your delivery address, please call or contact us at shipping@CAROMOTO.com. We will do our best to accommadate the change, depending on the delivery stage.
The vehicle may not, under any circumstances, be driven from the auction lot. If you own a carrier or tow truck, you may contact CAROMOTO about the possibility of picking up from the auction. If you do not have the required equipment to pick up your vehicle, we will arrange delivery through our transport partners.
If the buyer is located outside the United States, then you can not pick up the purchased vehicle(s) from the auction yourself. Since all puchased vehicles are registered on CAROMOTO, we must be sure that the vehicles do not remain in the United States and have departed for export.
Our priority is to pick-up and deliver your vehicle as quickly, safely and efficiently as possible. Our affilliate carriers are very good at what they do, but circumstances (ie. weather, construction, scheduling delays, etc.) outside of our control do occur. Therefore, our calculated schedule indicators can not be guaranteed, but can provide an experienced estimate of what we can expect. You will have 24 hour notification of what stage your vehicle is in through your account, so you will always be informed of your vehicle's situation.
All of our contracted carriers are required to carry cargo insurance for inland transportation. On request, we can provide you with a copy of the carrier's insurance coverage.
In your personal account in My Cars section you can get information on the stages of delivery for your vehicle.
For clients requiring ocean shipping, there is also information about the carrier, the container number and the estimated date of arrival at the port of destination.
By knowing the number of the container, you can use this site to track the exact location of the container: http://www.searates.com/container/tracking/
Delivery time depends on the distance between the auction and delivery location, density of traffic, and the condition of the purchased vehicle. Damaged vehicles can affect both the price of delivery and time of delivery.
These factors aside, vehicle delivery usually takes from 2-10 days.
 
The calculator tab displayed at the top of the CAROMOTO site is very helpful and user friendly. Enter your vehicle info and destination port for personalized, real-time shipping costs. Please contact us today to hear more about our very competitive rates for pickup and delivery options.
If the title is present at the auction, it will be sent to us soon after the auction closes and the transfer is processed, typically, within the week. When we receive your title, it will take 1-2 business days to process and transfer in your name. We send the title 2-day air shipping to the address you designated in your account for document delivery. Total time between winning an auction and recieving your title is around 2-3 weeks.
Any delay in payment, e-doc completion, or if the title is "missing" at the auction, there will be a delay in processing your title. Please make payment promptly after winning the auction and be sure to complete e-docs sent to you via email. Also note that if the vehicle you are bidding on has a "missing" title status, there will be an additional delay in aquiring from the seller or duplicate from authorized licensing agent.
Title brands indicate whether a used vehicle has sustained damage or might be potentially unsafe to drive. If a vehicle's title has been "branded", it is an official designation made by a state agency and should appear on the vehicle's title paperwork. Neither individuals nor private companies can brand titles.
While title brands vary by state, some of the most common ones include:
Salvage, Junk, Totaled, Lemon, Flood, Salvage, Rebuild
A "rebuilt" title is a brand that reflects a history where a vehicle had previously been branded as salvage (repairable), but has since been rebuilt and passed inspection by the appropriate state agency. A Rebuilt brand remains on a vehicle’s title permanently, but the vehicle can still be registered and insured.
CAROMOTO does not guarantee that any branded titles can be rebuilt in any particular state or country. Please contact your local DMV with questions about transfering a branded title in your state of residency.
You need to provide the following information and tell us your intentions by email (support@CAROMOTO.com):
*Title Direction
*Address
*Phone Number
The data provided will be stated in the Invoice and in the Bill of Lading.
All information about cars from the auctions is presented on our website - it is the official information.
To check the authenticity of the information on the vehicle, registered users can enter the VIN number in the AutoCheck tool on the CAROMOTO website to receive a complimentary vehicle history report. You can also purchase a CARFAX report as an additional source, or purchase a PSI for the vehicle.
Our company is officially registered at auctions and provides only official information about bidding and lots presented by auctions in the United States.
There are independent companies that can make a detailed and professional vehicle inspection before buying it for fixed rates ($100-$500)
We recommend the services of AIM for a pre-sale inspection: https://homepage.aiminspections.com/
You can download an example report by following the link. Inspections of the vehicle are made according to 155 points, with an additional test drive.
When you buy a vehicle outside the auction, this service is a very important tool to verify seller information. Orders must be made at least 1 day prior to the date of purchase of the chosen vehicles. To order this service, go to your personal account, under ORDER section select "Order paid inspection". Or, you can use this service by registering online https://homepage.aiminspections.com/

An additional service for US clients is a Post-Sale Inspection, that is available at select auctions. A Post-Sale Inspection is an additional inspection conducted by the auction company that serves to reduce the risk of any damages missed during the initial vehicle inspection. We highly recommend this service to our US clients, because if there is any additional significant damage found, you can choose to return the vehicle for a refund or request payment for the repair. Please contact CAROMOTO Sales to ask about a Post-Sale Inspection for your purchased vehicle. 
If you are not a US resident and the vehicle will be exported, you are exempt from paying US sales tax.
If you are a US resident of any state outside WA, you will have to pay sales tax to your state of residency when you title and/or register your vehicle. If you are a resident of WA state, we will collect sales tax as determined by the address indicated on your drivers license and your total invoice amount. In this case, sales tax and title application/registration fees will be itemized on your invoice and payable directly to CAROMOTO. We will process your title and registration with WA DOL.
In addition to English, our client service representatives speak Polish, Russian and Arabic.